Customer Service – Our Number One Priority

A brilliantly run family business with fantastic technical knowledge across MAC products. Brendan is great at problem-solving even the trickiest tech issues. They will work on your product as you wait and are incredibly reasonable, highly professional with true apple products and warranty. Highly recommended.” – Kirrily Denny


It’s said that one should not make too much of‘customer service’ nowadays. That it’s somehow not mentioning that you offer customer support or aftercare as it is to be expected everywhere in 2017. Here at iRepairs Harlow we tend to disagree.  To us it seems that customer service has diminished over the past few years, especially in the tech industries.

That’s why it’s so important to us here at the Latton Bush centre. We want the customer to feel valued and at ease when they visit our store/repair centre, and we want them to feel comfortable too. We do not expect you to know what the problem is with your Apple device – that’s our job – so we won’t talk down to or patronise.

apple screen is cracked

“Absolutely lovely people and a great service. Replaced my son's iPhone screen and fixed a small error at no extra charge. Definitely wouldn't go anywhere else.” – Ainsley Breen


We are happy to explain any issues with your device and repair it for you on-site, in the quickest possible time. You are welcome to wait, read a book and have a chat or a coffee while we carry out our work! We have a bespoke ‘ticket’ system which allows you to book in for an appointment at a convenient time or you can simply call us on 01279 210091 and Esther, Steve or Brendan will book you in

“I'm so impressed and a happy customer! Brought my 4-year-old MacBookPro in for a service and some TLC. It's running like new now! I would normally have gone to the Apple Store, but decide to go local for a change and now I'm converted and will stick with these guys in future. Excellent service, excellent value for money and excellent Apple knowledge! Thank you!” – Laura Fabiani Watson

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Courtesy, respect for (and patience with) customers may be considered old-fashioned principles elsewhere, but not at iRepairs Harlow. If you have any questions on Apple products or are in need of advice or repairs please contact The Team here at iRepairs Harlow. We’d be delighted to help.

E –
T - 01279 210091

“Excellent service - had a nightmare in the store in Westfield - contacted Esther at the Apple Service Centre and couldn't have been happier with there service received - thoroughly recommended!” – Steve Chew

Steve ChewComment